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Quick answers to common questions

Your questions matter to us, and we’re here to answer them. Below, you’ll find the answers to some of the most common questions we receive. If you can’t find what you’re looking for, please reach out—we’d love to chat!

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Two women sit facing each other in a bright office. One woman holds a clipboard and smiles, while the other faces away, holding hands in a gesture of support. Books and plants decorate the room.

Eligibility is based on factors such as age, residency, and the impact of a disability on daily life. Visit the NDIS website or contact us for guidance on eligibility.

The NDIS funds a range of supports, including SIL, therapy services, community participation, assistive technology, and home modifications.

You’ll need to work with an NDIS planner or Local Area Coordinator (LAC) to outline your goals and support needs. We can assist you through the planning process.

Yes, you can switch providers at any time. Contact us for support in transitioning your services smoothly.

If your funding doesn’t cover your needs, you can request a plan review. We’re here to help you prepare the necessary documentation.

Simply contact us via phone, email, or our website. We’ll discuss your needs, help with paperwork, and ensure a smooth onboarding process.

You’ll need your NDIS plan details, support goals, and any relevant documents or assessments. Don’t worry—we’ll guide you every step of the way.

Once your NDIS plan is approved, we’ll work with you to start services as soon as possible—usually within a few weeks.

Yes, we can help prepare for your plan review by documenting progress, identifying unmet needs, and recommending additional support.

We aim to minimise wait times and will work with you to start services as quickly as possible. Contact us to check current availability.

We provide SIL, personal care, therapy services, community participation, and life skills development, tailored to individual needs.

Absolutely. We’ll work with you to create a care plan that aligns with your goals, preferences, and daily routine.

We consider your needs, preferences, and personality to find the right carer for you. Building trust and connection is our priority.

Yes, we provide in-home care services, including personal care, domestic assistance, and therapy, to help you feel comfortable and supported.

Yes, our team is experienced in providing support for individuals with complex needs, including high-intensity daily care and medical requirements.

You can contact us anytime with questions or concerns. We value your feedback and are committed to ensuring your satisfaction and well-being.

Eligibility is based on factors such as age, residency, and the impact of a disability on daily life. Visit the NDIS website or contact us for guidance on eligibility.

The NDIS funds a range of supports, including SIL, therapy services, community participation, assistive technology, and home modifications.

You’ll need to work with an NDIS planner or Local Area Coordinator (LAC) to outline your goals and support needs. We can assist you through the planning process.

Yes, you can switch providers at any time. Contact us for support in transitioning your services smoothly.

If your funding doesn’t cover your needs, you can request a plan review. We’re here to help you prepare the necessary documentation.

Simply contact us via phone, email, or our website. We’ll discuss your needs, help with paperwork, and ensure a smooth onboarding process.

You’ll need your NDIS plan details, support goals, and any relevant documents or assessments. Don’t worry—we’ll guide you every step of the way.

Once your NDIS plan is approved, we’ll work with you to start services as soon as possible—usually within a few weeks.

Yes, we can help prepare for your plan review by documenting progress, identifying unmet needs, and recommending additional support.

We aim to minimise wait times and will work with you to start services as quickly as possible. Contact us to check current availability.

We provide SIL, personal care, therapy services, community participation, and life skills development, tailored to individual needs.

Absolutely. We’ll work with you to create a care plan that aligns with your goals, preferences, and daily routine.

We consider your needs, preferences, and personality to find the right carer for you. Building trust and connection is our priority.

Yes, we provide in-home care services, including personal care, domestic assistance, and therapy, to help you feel comfortable and supported.

Yes, our team is experienced in providing support for individuals with complex needs, including high-intensity daily care and medical requirements.

You can contact us anytime with questions or concerns. We value your feedback and are committed to ensuring your satisfaction and well-being.

You’ll need your NDIS plan details, support goals, and any relevant documents or assessments. Don’t worry—we’ll guide you every step of the way.

Once your NDIS plan is approved, we’ll work with you to start services as soon as possible—usually within a few weeks.

Yes, we can help prepare for your plan review by documenting progress, identifying unmet needs, and recommending additional support.

We aim to minimise wait times and will work with you to start services as quickly as possible. Contact us to check current availability.

We provide SIL, personal care, therapy services, community participation, and life skills development, tailored to individual needs.

Absolutely. We’ll work with you to create a care plan that aligns with your goals, preferences, and daily routine.

We consider your needs, preferences, and personality to find the right carer for you. Building trust and connection is our priority.

Yes, we provide in-home care services, including personal care, domestic assistance, and therapy, to help you feel comfortable and supported.

Yes, our team is experienced in providing support for individuals with complex needs, including high-intensity daily care and medical requirements.

You can contact us anytime with questions or concerns. We value your feedback and are committed to ensuring your satisfaction and well-being.

We’re here to help

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