Support Services

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A person in a checked shirt shows a tablet to a smiling girl in a wheelchair, while another person stands behind in a yellow shirt in a modern kitchen.

Support worker checking the blood pressure of a smiling woman in a wheelchair at home, showing high intensity NDIS daily living support

May 26, 2024

High-Intensity Service Agreements: Clauses to Check Before Switching

Before you switch providers, read the new NDIS high-intensity service agreement for six things. It should name each support task exactly. It should explain…

Support worker going over a medication blister pack with an older woman resting in bed at home, showing complex care support in the home

May 26, 2024

Shadow Shifts and Supported Handover: Changing Complex Care Providers

Changing complex care providers safely depends on getting the order right and building in overlap. First confirm the new provider can deliver every high-intensity…

Care worker with an ID lanyard taking notes as an older woman explains her care needs during an intake assessment at her home

May 26, 2024

What Happens During a Complex Care Intake

A complex care intake is how a provider learns exactly how to support an adult with high-intensity needs before the first shift starts. It…

Smiling nurse in blue scrubs supporting a young woman in a wheelchair as she leaves a clinic, representing hospital discharge disability support in Townsville

May 26, 2024

Hospital Discharge and Disability Support in Townsville

Good hospital discharge disability support in Townsville depends on three groups working together: the hospital’s discharge coordination team, the NDIA’s hospital discharge process, and…

Support worker kneeling to adjust the footrest of a man's wheelchair with a power attachment on an outdoor path, showing hands-on disability support

May 26, 2024

Why Consistent Support Workers Matter for Complex Needs

Consistent support workers for complex needs matter because the people who know a participant best pick up what others miss: a subtle change in…

A support worker sharing a meal one-on-one with a young woman with Down syndrome in a sunlit home, showing 1:1 disability support

May 26, 2024

When 1:1 Support Makes Sense and When It Does Not

1:1 disability support makes sense when an adult needs a skilled worker beside them for high-intensity personal care, safety, communication or behaviour support, or…

Home care nurse with stethoscope taking notes during a care handover conversation with an older man in his living room

May 26, 2024

The Clinical to Home Handover: What a New Support Team Needs

A good clinical to home care handover gives the new support team four things before the person leaves the ward: a current discharge summary…

Support worker assisting a person in a wheelchair through a care facility corridor, representing continuous disability support care

May 26, 2024

How to Build a Safe 24/7 Support Roster Before Discharge

A safe 24/7 disability support roster is built by mapping every hour of the participant’s week against support type, staffing ratio, and worker skill…

A patient in a hospital gown walks down a corridor using crutches, symbolizing recovery and the need for support after hospital discharge

May 26, 2024

Health System or NDIS: Who Pays for What During Discharge

Who pays for hospital discharge supports comes down to one dividing line: Medicare and Queensland Health fund the hospital admission and medical treatment, while…

Doctor reviewing medical results with a seated hospital patient during a discharge discussion

May 26, 2024

Hospital Discharge Meeting Checklist: 12 Questions to Ask

The right hospital discharge meeting questions cover five things: what daily life looks like from here, what has changed with medication, what counts as…

A nurse in scrubs and mask carefully wheels a patient wrapped in a blanket through a hospital corridor, representing the transition of complex care needs at discharge.

May 26, 2024

Preparing for Hospital Discharge When Care Needs Are Complex

Hospital discharge complex care needs planning means coordinating two separate systems, the hospital’s clinical process and the NDIS’s plan and funding process, well before…

Caregiver supporting a woman in a wheelchair with her medication at a kitchen table, illustrating diabetes management and disability support

May 26, 2024

Diabetes Management in Disability Support

Diabetes management in disability support means NDIS funding for the extra help a person needs because their disability affects how they manage diabetes, not…